At JF Souk, customer satisfaction is our priority. Please read our return and refund policy carefully before making a purchase.
1. Return Eligibility
We accept returns within 3 days from the date of delivery, only if:
- The product received is damaged
- The product is defective
- The product received is incorrect
We do not accept returns for reasons such as dislike of color, design preference, or change of mind.
2. Conditions for Return
To initiate a return request, customers must provide:
- A clear unboxing video (starting from sealed package opening)
- Clear images showing the defect or issue
The product must be:
- Unused
- Unwashed
- In original packaging
- With all tags intact
Returns without proper proof may not be accepted.
3. Non-Returnable Situations
We do not accept returns if:
- The request is made after 3 days of delivery
- The product has been used or washed
- Tags are removed
- No unboxing video is provided
4. Return Shipping Charges
Customers are responsible for return shipping charges unless the product is confirmed as damaged or incorrect due to our error.
Shipping charges (if any) are non-refundable.
5. Refund Process
Once the returned product is received and inspected, the refund will be processed within 5–7 business days.
Refunds will be credited to the original payment method used at the time of purchase.
6. Contact Us
For return or refund assistance, please contact us:
📧 Email: support@jfsouk.com
🌐 Website: www.jfsouk.com